Shipping Policy

  1. Do you ship to my country?

    We ship to almost every country in the world .

  2. How much does shipping cost?

    Our products are free of shipping worldwide .

  3. How long will it take for my order to arrive?

         Total delivery time = processing time + shipping time 

  (not including customs delays, weekends, holidays and any unforeseen circumstances) 

  Processing Time: All of our jewelry is handcrafted and made to order. Our jewelry takes approximately 7-10 days to be crafted, depending on the complexity, so we can ensure your ring is absolutely perfect!
  Shipping Time: 7-10 business days

  Please note that this is an estimate and not a guarantee.
  If you have an urgent timeline in mind, Contact Us in advance so we can work to accommodate your request.

  1. How can I track my order?

      Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

  2. What if the package doesn’t arrive?

  If you don’t get your package 60 days after it was shipped, please contact us at support@jayzoff.com. We’ll either resent a new one to you or give you a full refund.